All the orders within the United Kingdom and international are sent via Royal Mail. Orders can take anywhere from 1-3 weeks for delivery depending on the speed of your local post and customs office. You will receive an email notification with a tracking number when your order ships.
In-stock items ship within 3-5 business days. Please email me if your purchase is time-sensitive. I will make sure I ship your ceramics as soon as possible for your special occasion!
patt & pott is not liable for lost or stolen packages and releases responsibility upon transfer of the order to the shipping carrier.
RETURN & EXCHANGE POLICY
I accept returns for refund or store credit within 14 days of receipt of goods.
Please note, shipping charges are non-refundable. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Goods must be received back at our studio within 14 days of return approval to be eligible for refund or store credit. Items received without approval or outside the return window will be refused and/or returned to the sender at the customer’s expense.
All my ceramics are handcrafted in a durable, high-quality white stoneware clay body and glazed with certified food-safe, lead-free glazes. Every piece is oven, microwave, and dishwasher safe; however, hand-washing will always prolong the life cycle of your ceramics. Dirt and stains on unglazed surfaces can be removed with a scrub brush and a bit of baking soda. For stubborn stains, gently sand the surface in a circular motion with a fine-grit sandpaper. Metal marks from silverware (due to the ceramic being harder than the metal) can be easily removed with Bar Keeper’s Friend. Do not expose the wares to sudden, dramatic shifts in temperature (e.g. place into a hot oven from the freezer) or place over an open flame.